Your European Dealer Alternative Since 1978

Mon - Thu: 7:30 AM - 5:30 PM | Fri: 7:30 AM - 5:00 PM
2

My experience was not a good one. I received several warning messages from my Volvo S80. Some online research suggested the cause was likely to be a defective central electronic module (CEM). I usually get my Volvo serviced at S&S Motors but they were temporarily closed as they relocated. I contacted Central Import and asked if they could service a CEM issue or if I needed to go to a dealer for that. They said that they needed to run diagnostics first, which I expected, but yes they could service CEM problems. I brought my car in, they ran diagnostics and confirmed the issue was with the CEM. Their option for repair was to remove it and send it out to be fixed. I asked how long that would take. They said they couldn't say as it depended on a 3rd party. I pressed for more info and they said that in the past it has taken up to 2 weeks. With the CEM removed the car couldn't be driven. Leaving the car with them for maybe 2 weeks and not even being certain it would be fixed was not a realistic option to offer a customer. I asked them to source a replacement for Volvo rather than repair the existing one. When I called back to check on that option they said that one could be ordered from Volvo but the installation required it to be coded to my car and they could not do that. That is why they like to repair the existing one as it does not need to be recoded. To me this really means that they can't service CEM problems. I felt they should have been more transparent about their limitations with this type of repair. Because they weren't forthcoming about their limited ability to help me I wasted a lot of time and spent $225 on diagnostics and got no value at all from it.

5

Great service and advice, would recommend.

5

They make sure that everything is done according to what they promised. They do what they say and that’s professionalism. Keep up the good work!!!

5

I love working with the mechanics of central import. They are polite and very intuitive. Coming here is a must because of my business and it's a great thing that I have these awesome people.

5

Thank you central import for keeping the same quality of service! I always come here whenever my car needs any repairs. My recent repair was a steering wheel adjustment and just like before I've got great customer service from them.

5

I’m a loyal client and I've recommended Central import to a lot of my friends and so far almost everyone has good impressions of this auto shop.

5

We take our Volvo to Central Import. They always do a great job, right price without any nonsense. We recommend.

5

I went in to get my Volvo checked. They did an awesome job and the staff was amazing.

5

I would strongly recommend Central Import. They give exceptional service to their customers. Their professionalism and skills will never disappoint anyone.

5

Oil changing here in Central Import is quite fast. The pricing is also very reasonable.