Desmond has been fantastic on both my visits. My first visit was to check no damage to my Audi S3 after clipping a curb (Audi dealership suggested $1800 worth of repairs, none of which were required after the diagnostic here). For my 2nd visit, I called in to report a burning smell. On the phone, he suggested a couple of possibilities. I got there 20 min later, and within 10 minutes of arriving, my car was on a ramp, and I was called in to see the plastic bag fused to the bottom. There was no charge. I am glad there is no warranty left on my car, so I have no need to return to the dealership for regular servicing or diagnostics. This is the kind of place I have been looking for - honest, clean, cal, organized, and great value for money.